Your India Engineering Team Owned By You, Operated By Us.

Challenge

The client struggled with high hiring costs in the US and limited access to skilled engineers, slowing development. Product releases were delayed, impacting competitiveness. They also lacked the expertise and bandwidth to establish and manage an offshore development center effectively.

Solution

We set up a fully managed GCC in India, handling legal setup, infrastructure, and compliance. A high-performing engineering team was onboarded, and agile workflows aligned with US teams. We implemented DevOps to streamline development and ensure faster, high-quality releases.

Challenge

Heavy dependence on third-party vendors led to high operational costs and inconsistent service quality. The client lacked visibility into performance metrics and SLA adherence, impacting customer satisfaction. Scaling support during peak periods was inefficient and hard to manage.

Solution

We established a dedicated GCC in India with L1-L3 support teams and implemented ITSM tools for efficient ticket management. SLA-driven processes and governance frameworks were introduced to improve transparency, control, and scalability while ensuring consistent service delivery.

Challenge

The client lacked in-house expertise in emerging technologies and faced slow innovation cycles due to fragmented initiatives across regions. This resulted in delayed execution and difficulty scaling digital transformation efforts across the organization.

Solution

We built a GCC focused on innovation by hiring AI/ML, IoT, and data experts. Innovation labs were set up to enable rapid experimentation, and agile frameworks were implemented to accelerate development. This created a centralized hub for driving global digital initiatives.